FAQ's

Get answers to your most common questions here.

Delivery

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We aim to deliver your product within 5 working days of order placement. Once your order is ready and packaged, you will be notified via email as to details of the appointed courier responsible for your delivery, as well as provided a tracking number in order to trace your order once it leaves our warehouse. Transportation costs are currently included in the product cost.

Sizing

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JOURNI Blanket-Rugs come in two standard sizes: 170cm (length) X 140cm (width) & 230cm x 170cm. Both are 3.5cm (thick). We've designed our products as both a statement piece for any space, and still able to fit where you want it. Should you be interested in a custom size, we invite you to contact us via email and we will do our best to assist. 

Payment options

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We currently support various payment options via SA's leading online payment gateway, Payfast. These include (but are not limited to): Credit and Cheque Cards, and Instant EFT payments. Payfast offers the highest level of security on payments - with industry-leading 2048-bit encryption. 

Return Policy

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As our products are limited edition in nature and quantity, we cannot accept any returns or exchanges of functioning products. Only defective products may be exchanged.

It may not always be possible to exchange the item for the same version or design. If exchange of the defective product is not possible, we will gladly offer an alternative product at the same price or credit your account, for the purchase price of the defective product. 

In order to return a defective product, please email us information about the relevant product. On approval of our assessment of the state of the product, we will arrange for the defective product to be collected from you and we will replace the product. Please note that return courier services may come at a cost to the customer. Kindly ensure that the defective product is re-packaged in suitable packaging to prevent damage to the product in transit. 

We invite you to check out our T's & C's for more information here

Washing Instructions

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Hand Wash Only: No machine wash or tumble dry. 

Fresh Spills or Marks: Wipe with cold water.

Deep Stains: Lay flat in a cold water bath and add 1/2 teaspoon of liquid detergent. Wipe affected area, rinse and leave to dry. 

What are they made of?

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Our products  are handcrafted from imported tube yarn, made primarily of premium polyester. We've chosen this for it's durability, fade and shrink resistance. After all, our fans deserve a product that lasts!

Do you have a retail store?

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Unfortunately (or fortunately) not. Modern e-commerce is allowing us to reach our fans from coast to coast, without being restricted to our own physical locations. 

With that said - we will likely start stocking 3rd party physical locations in the not-so-distant future - so watch this space!

Limited Edition?

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We want our fans to feel special, so we've chosen to produce our products in limited quantities per colour. We encourage you not to hesitate if you find something you love.  

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